Please read carefully as some restrictions apply. Turner Electronics prides itself on the quality of service and support however we do not provide refunds based on your preference of sound, change of mind or if you have ordered incorrectly 

                                                                   Faulty Tubes We will only accept returns on faulty units. The reason for this is that we do not resell returned units, even when in full working condition. The warranty period for our products is 14 days from date of purchase. If you feel you have a faulty unit for any reason, please contact us within this timeframe via the email address turnerelectronics1@gmail.com in the first instance to notify the reason for return. All units created at Turner Electronics are tested and measured in advance. All units on the site that are advertised have been tested and passed With all QGS units, Prior to any refund or exchange, Turner Electronics will first test the back, to Make sure our internal seal has not been opened, thus voiding warranty, and we will also test the tube(s), review the batch/codes and check that it is, in fact, the tube sent with the units, While tubes are tested and measured prior to being sold that is not to say things can’t be faulty.· If your unit arrives broken please provide pictures of the packaging and the product damaged as soon as received. Contact us via the email address with the subject 'broken delivery'.·        

         DOA: Dead on arrival. We will ask you to return the product for testing as above within 14 days of purchase before any refunds or replacements can be providedPlease keep communication in writing to ensure there is no loss in translation between different people working on the challenge. If you are unsure of what you are buying, we suggest reading the guides on the site or looking for recommendations from people who have similar amps, speakers etc and similar taste in music. We do not provide refunds if you have changed your mind or ordered incorrectly. WHEN do items need to be returned by? Faulty items/returns will first need to be discussed by email within 14 days of purchase as above and returned within the timeframe agreed by Turner Electronics WHERE do items need to be returned to? Please send returns to Turner Electronics, Shop 4, Bayside Complex, 2 Gympie Rd Tin Can Bay QLD 4580, We do not accept site visits and therefore cannot accept direct returns Not complying with this may lead to a delay or no refund if lost as we do not refund for items we have not received backHOW do customers return items? Return items must be packed with the utmost of care, with the original box and packaging in which you received your item, however you will need to wrap and address accordingly. Please also include a brief note detailing the reason for return or a copy of prior email correspondence, along with your original Order number  SHIPPING for returns? All items are returned at your cost however Turner Electronics will look to credit the postage if the item is found to be faultyCREDIT for returns? Credit, if provided will be applied directly to your account and available for use on the website  

                                                     PLEASE NOTE/DISCLAIMER 

this tube preamp isn't like most other pedals, it has GLASS TUBES in them that run at 300+voltages,,High voltages are present, if opened,, this will void warranty, so when i say its a JCM in a box,, i actually mean it,,It is the preamp stage and tone stack of a full voltage amplifier,,, so it cant be knocked around like most other pedals,or just left on, as this will eventually burn out the SMPS, and because of power restrictions on most power supplies, it needs its own supply, (supplied)  the tone from these is very pure,,